Check below for fast answers to the most frequently asked questions. If you don’t find what you are looking for, ask us here.

General

Where is Hotel Link Solutions based?
Hotel Link Solutions is registered in Hong Kong and we have our core team spread around the world in Vietnam, Australia, Brazil, the Philippines and the USA. We also have local partners in several countries who can assist, whether in person, by phone, via Skype or via email.

What happens if I want to cancel my agreement with Hotel Link Solutions, is there any penalty?
No, there is no penalty for a cancellation. You will be billed up to and including the month in which the cancellation is effective. To cancel the agreement with Hotel Link Solutions simply send us an email and tell us when you would like to terminate services. We will action your request as instructed.

Booking Engine

Do I have full control to manage all the bookings I get from the Hotel Link Solutions system?
Yes.

I’m not familiar with online booking management, and don’t want to deal directly with bookings. Can I get support from someone to help me to process my bookings?
Yes, you can get assistance from our local team to manage the bookings for you. You can contact them directly to explain your needs, or we can put you in contact with our local partner to help you find the best way to utilize our system.

How do I receive payments from bookings generated via Hotel Link Solutions system?
We have various payment options depending on the needs and wants of your property. You can take the credit card information and process payment independently, or you can request payment processing services from our local partner in your destination. We can work with your individual needs.

Website

I don’t have any web design or coding skills. I’m also not familiar with Content Management Systems. How hard is to develop a website using Hotel link Solutions system?
The Hotel Link Solutions system utilizes a template driven approach that is simple and easy to use. You don’t have to worry about a single line of code, or understand anything about web design. We offer a range of templates, each having a different style and colour. All you have to do is select the template that matches your needs and start uploading content. We have manuals to help you along the way. If you prefer, you can request that a Hotel Link Solution team members creates the website on your behalf.

I want a Hotel Website with Content Management System; however, I would like to have a custom design. Is this possible with Hotel Link Solutions?
Yes, this is possible. The price of a personalized website can vary depending on your requirements. Hotel Link Solutions can arrange for a custom built website on a case-by-case basis.

If I switch from my old website to one provided by Hotel Link Solutions, will I have to change my domain name (URL)?
No. You can (and should) retain your existing domain. In fact it is nearly always best to retain the existing domain (URL) as it will be indexed with the search engines and already have some ranking. We have however found many instances in the past where the website company who built the original website has registered the domain in their name and refuses to transfer it to the accommodation provider. In such cases, we suggest you register a new domain name for your accommodation.

I have been asked by Hotel Link Solutions to provide my domain name for the new website they are building for me. Do you have any advice on a suitable domain name?
Selecting a domain name for your property is an important decision. The key thing is to make sure that your accommodation name is the prominent part of the domain. For example, if your property is known as the Dolphin Spray Guesthouse then your URL should be something like www.dolphinsprayguesthouse.com or www.dolphin-spray-guesthouse.com.

Booking Widget

How do I install the Booking Widget in my website?
The process to install one of our widgets onto your website is simple. You will find all the codes and URLs needed in the Hotel Link Solutions backend, including a set of manuals to help you. However, to apply the codes into your website you will need to have access to your website backend/code, or ask your webmaster to do it for you.

Channel Manager

Does Hotel Link Solutions setup my accommodation to all the distribution channels I want automatically once I buy my package?
No. You will have to manually setup contracts with the channels you want to market your property. Hotel Link Solutions will then link the existing accounts you have to our system. This will make it possible for all these channels to pull the information from the combined inventory that you load into the Hotel Link Solutions system.

What happens if I want to have more sales channels?
If you would like to add a channel that is not part of our current list, contact us and we will get in touch with the distributor. Note that the process to add new channels varies and it could take over a month to have it set up.

Social Media

I already have a Facebook and Twitter account for my property, but I don’t really know how I can benefit from it. Do you guys offer assistance in this case?
Yes. Hotel Link Solutions offers a package for hoteliers that want to understand how Social Media works and its benefits. Contact us for more information about this package.

Technology

Where the data center is located? What kind of server?
- Our data centers are located in the USA and Australia. We use load balanced servers with full redundancy. Cisco switched, Dell service and Amazon’s VPS.

What technology is used to build the system?
- Oracle database, PHP and MySQL.

How often the back-ups are made?
- Our backups are constant. Currently we build the backup (database, application code, server configuration) daily and we keep the last 7 days backup.

How secure is the information loaded in your system?
- It is a combination of HTTPS protocol and PCI compliance for any credit card details.